Robertson Real Estate Privacy Policy

Effective from 1 July 2025

1. Privacy Statement

At Robertson Real Estate Pty Ltd, including our related entities, franchisees, representatives, and brokers (collectively referred to as “Robertson Real Estate”, “we”, “us” or “our”), we are committed to protecting your personal information in accordance with this Privacy Policy and relevant Australian privacy laws.

When you provide us with your personal details, we may use that information to keep you informed about our property listings, services, promotions, and other related offerings. We may share this information internally and with trusted service providers acting on our behalf—some of whom operate internationally in countries such as the USA, Europe, the Philippines, and Japan. If you choose not to provide certain details, we may be unable to deliver our services or communications as effectively.

We only collect sensitive personal information when you provide it voluntarily. You also have the right to request access to, and correction of, your personal data. This policy outlines your privacy rights and how to contact us with any concerns or questions.

2. Privacy Policy

1) Introduction

At Robertson Real Estate Pty Ltd (“we”, “our”, or “us”), we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and share your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and where applicable, the Privacy (Credit Reporting) Code 2014.

By using our services, engaging with us online or in person, or providing your personal details, you agree to the terms outlined below.

2) Why We Collect Personal Information

We collect personal information to support our day-to-day real estate services and related operations, including to:

Advertise, manage, and complete property sales and leases
Verify your identity and facilitate property transactions
Respond to your enquiries and provide customer support
Process finance applications, contracts, or tenancy forms
Keep you updated on property listings, news, and offers
Plan or invite you to events, training, or open homes
Assess employment, franchise, or contractor applications
Carry out internal operations, compliance, and legal obligations
Improve our website, customer experience, and marketing strategies

3) Types of Information We Collect

We may collect:

Personal details (e.g. name, contact info, address, DOB)
Identification documents (e.g. passport, driver’s licence)
Employment and financial information for applications
Information related to property interests or transaction history
Credit-related info if applying for finance or tenancy
Feedback, survey responses, or job applications

We generally only collect sensitive information if you provide it voluntarily, such as health information or background checks in employment contexts.

4) How We Collect Information

We collect information:

Directly from you (e.g. forms, open homes, emails, phone calls)
Through our website, forms, and social media
From third parties (e.g. brokers, solicitors, agencies, referrals)
From public sources or government databases
When you apply for a job, provide a reference, or invest in our business

In all cases, we aim to ensure this information is collected and handled in compliance with privacy laws.

5) Use of Cookies and Analytics

Our website uses cookies and third-party analytics tools like Google Analytics to collect anonymised data such as your IP address, browser type, and usage patterns. This helps us improve website performance and deliver relevant content.

You can manage or disable cookies via your browser settings. By using our website, you agree to this data collection as governed by the relevant provider’s privacy policy (e.g. Google Privacy Policy).

6) Sharing of Your Personal Information

We may share your personal information with:

Buyers, sellers, tenants, landlords, and their representatives
Mortgage brokers, valuers, financial institutions, insurers
Solicitors, accountants, and professional advisors
Utility providers, contractors, and debt recovery services
Our IT, marketing, HR, admin, and business service providers
Government bodies and regulators as required by law

Some of our service providers are located overseas. These providers are carefully chosen and contractually required to follow strict privacy and security standards that align with Australian laws.

We do not sell your personal information to anyone.

7) Direct Marketing

We may occasionally contact you with updates, listings, or offers relevant to your interests. You can unsubscribe from marketing communications at any time using the opt-out option in our messages or by contacting us directly.

Even if you opt out of marketing, we may still contact you for transactional or legal purposes.

8) Data Security & Storage

We take reasonable steps to safeguard your information from unauthorised access, misuse, or loss. This includes:

Secure physical storage for paper files
Secure servers and encrypted databases for digital files
Access restrictions for sensitive or confidential information
Regular staff training and system reviews

9) Accessing or Updating Your Information

You have the right to:

Request access to the personal information we hold about you
Ask for corrections if your details are out of date or inaccurate

To do so, please contact us in writing. We may ask for ID verification. In some cases, a small fee may apply depending on the type of request. We aim to respond within 30 days.

10) Privacy Complaints

If you believe we’ve mishandled your personal information or breached your privacy rights:

1. Contact us in writing with full details of your complaint.
2. We will investigate and respond within 30 days.
3. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11) Address Autocomplete

Our website may use the Google Places API to provide address suggestions in forms. This tool improves user experience and does not store or share your data with us. Use is governed by Google’s privacy policy.

12) Website Disclaimer

We make every effort to ensure our website is accurate and up to date. However, we do not guarantee the completeness, reliability, or suitability of its content. Use of our site is at your own risk. We accept no liability for loss resulting from reliance on its content.

13) Supported Browsers

Our website is optimised for:

Desktop: IE 10+, Safari 7+, Chrome 42+, Firefox 37+
Mobile: iPhone 5S+, Samsung Galaxy S5+
Tablets: iPad 4th Gen+, iPad Mini 2+, Galaxy Tab 4 10.1+

14) Contact Details

Robertson Real Estate
Email: jr@robertsonreal.com.au
Phone: 0417 774 488
Address: 2/203 Mary St, Gympie QLD 4570